We drop fresh collections every week, keeping our styles trendy, season-appropriate, and limited-edition. Make sure you subscribe to stay ahead of the fashion curve!
Yes! We work with regional artisans, weavers, and small-scale craft clusters to preserve Indian textile heritage and empower craftsmanship. Many of our handwoven and printed styles directly support these communities.
Every product goes through a rigorous 12-stage quality check—from fabric testing to stitching finesse to final packaging. We’re committed to delivering not just beauty, but long-lasting quality in every outfit.
It’s our monthly style celebration! Customers can share their look in Yooneck outfits on Instagram using #YooneckMuse. Winners get featured, rewarded, and sometimes gifted free outfits!
Our mission is to celebrate womanhood through fashion—by offering styles that blend culture and confidence. We believe every woman deserves to feel seen, celebrated, and stylish in her own unique way.
‘Yooneck’ is a creative twist on “unique.” It reflects our commitment to offering distinctive, standout styles that let every woman express her individuality with grace and confidence.
We specialize in ethnic wear with a modern soul—every piece is made with high attention to fabric quality, fit, and cultural inspiration. Our designs are handpicked, handcrafted, and customer-loved. Plus, we offer custom sizing and fresh collections each month!
We are proudly based in India, with our flagship store at Galaxy Blue Sapphire Plaza, Noida, and operations reaching customers all across the country through our online platform.
Yooneck is an Indian fashion brand celebrating the beauty of ethnic and Indo-western wear. We create thoughtfully designed apparel for women who love tradition with a twist—blending timeless elegance with modern flair.
All Yooneck products are authentic and quality-checked, shipped directly from our warehouse or flagship store. We are committed to original designs and premium materials, ensuring value in every piece.
Our store is open to all, and for collaborations, styling appointments, or visits to our design studio, feel free to contact us at support@yooneck.com or schedule via our support channels.
Our collections are inspired by the vibrant traditions of India, combined with modern silhouettes and global trends. Each piece reflects a story—be it a festive celebration, a cultural heritage, or a contemporary twist on timeless classics.
Currently, Yooneck is sold exclusively on our official website and flagship store. We do not sell through other marketplaces like Amazon, Flipkart, or Myntra—to ensure quality control and exclusivity.
Yes! We strongly believe fashion should be inclusive, so our sizes generally range from XXS to 5XL. We also offer custom tailoring for a perfect fit, regardless of body type.
Yooneck is for the modern Indian woman who loves comfort, culture, and confidence in every outfit. Whether you’re a college-goer, working professional, bride-to-be, or homemaker—we’ve got something uniquely stylish for every chapter of your life.
All Yooneck apparel is conceptualized, designed, and curated in-house. Our creative team works closely with skilled artisans and units to bring exclusive and original pieces that you won’t find anywhere else.
Absolutely! We love working with fashion influencers, stylists, and content creators. If you're interested, reach out to us at collab@yooneck.com or tag us on Instagram using #YooneckMuse.
Yes. We actively work with local artisans, small-scale units, and ethical manufacturers, using processes that promote fair wages, minimal waste, and responsible fashion choices.
Yooneck is founded by Mr. Shahrukh & Ms. Gunjan Bharti passionate creatives and fashion entrepreneurs, with a mission to empower women through fashion that is expressive, inclusive, and accessible. Learn more on our About Us page.
We regularly participate in pop-ups, curated exhibitions, and fashion weeks. Follow us on Instagram or subscribe to our newsletter for updates on where you can catch us next!
Yes! Yooneck is 100% homegrown. We are proud to be part of the Make in India movement, supporting local artisans, designers, and manufacturers to bring high-quality fashion to every wardrobe.
Absolutely! We offer gift-ready packaging and digital gift cards that can be customized with your message. It’s a perfect way to send love in style.
We offer a wide range of ethnic and fusion wear for women, including:
Kurtas & Kurta Sets
Sarees & Ready-to-Wear Sarees
Dresses & Indo-Western Gowns
Co-ord Sets, Bottomwear, Dupattas & Accessories
And soon launching: Festive Jewelry & Matching Kidswear!
Yes! Our first exclusive retail store is open at:
📍 Shop No. 33, Ground Floor, Galaxy Blue Sapphire Plaza, Noida Extension
Visit us for an immersive shopping experience, trials, styling help, and special in-store offers.
We love seeing you in our styles! Tag us on Instagram with @yooneck_Official or use #YooneckMuse for a chance to be featured on our socials and even our website’s community gallery!
We donate a portion of proceeds during festive sales to local women's empowerment groups and artisan welfare programs. Giving back is stitched into our values, just like our fabrics.
Yes! Select styles support made-to-measure or custom size requests. You can mention your measurements at checkout or contact us for bespoke tailoring (at no or minimal cost).
If you’re unable to log in, try the following:
Ensure your username and password are correct.
Use the “Forgot Password” option if needed.
Clear your browser cache or try logging in from another browser/device.
If the issue persists, contact our support team for help.
Definitely. We offer personal styling assistance via WhatsApp or video call (by appointment). Our fashion experts can help you with outfit pairing, size guidance, and occasion-based recommendations.
To log in, click on the “Login” button at the top right of the website. Enter your registered email and password. If you’ve forgotten your password, simply click on “Forgot Password” and follow the instructions to reset it.
Log in to your Yooneck account, then click on “My Orders.” You’ll see a list of all your previous purchases, their current status, and the tracking information.
Yes, our stylists are available to help you with styling advice, size recommendations, and product suggestions. You can reach us via WhatsApp or email, and we’ll get back to you promptly!
Yes! You can sign up or log in using Google or Facebook for a quick, one-tap experience—no need to remember extra passwords.
If you’d like to delete your account, please contact us at Support@yooneck.com with your request. We’ll process your account deletion within 7 business days.
We truly value your feedback. You can:
Use the “Contact Us” form on our website
Email us at support@yooneck.com
Message us via WhatsApp +91 83684 01935
Every complaint or suggestion is personally reviewed by our support team.
Yes! Our team is equipped to assist in Hindi and English. If you prefer to communicate in another regional language, let us know—we’ll do our best to accommodate.
Once your order is shipped, you’ll receive an email with your tracking number and link. You can also log into your Yooneck account and check your order status under “My Orders.”
No, you can place an order as a guest. However, creating an account lets you track your orders, view past purchases, save your addresses, and get early access to offers and launches.
Absolutely! Our size guides are available on each product page. If you need personalized help, feel free to contact our customer support or reach out via WhatsApp. We’re happy to assist with accurate sizing.
Yes, we do! Earn rewards for every purchase and extra benefits when you refer friends to Yooneck. Details will be available soon on our Rewards page. Stay tuned!
Your privacy is our top priority. All your personal details and payment info are stored securely and never shared with third parties. You can view our Privacy Policy for more details.
Please contact our support team and verify your identity (e.g., order ID, billing info). We’ll guide you through a secure password reset process.
Yes can cancel orders directly through your account. If you need to cancel or modify an order, please contact us within 24 hours of placing the order, and we will assist you in making the changes.
You can reach our customer support team through:
Email: support@yooneck.com
Phone/WhatsApp: +91 83684 01935
Live Chat: Available on our website (bottom right corner)
Our team is available Monday to Friday, 10 AM to 6 PM IST.
To unsubscribe, click the “Unsubscribe” link at the bottom of any of our emails. If you’d like to manage your subscription preferences, you can also do so in your account settings.
Yes, you can reach us directly at +011 6927 2717 for any urgent queries or assistance with your order.
Yes, you can update your contact information by logging into your account and editing your details under “Account Settings.” If you need assistance, reach out to our support team.
Yes! If you’ve subscribed to our newsletter or enabled notifications, you’ll get updates about exclusive collections, flash sales, and early access launches before anyone else.
If you face any issues with your order or the website, please reach out to our support team at support@yooneck.com or via Centralized Customer Care +011 6927 2717. We’re happy to assist you with any concerns or questions.
No worries! Just click on “Forgot Password” on the login page, enter your email address, and we’ll send you a link to reset your password.
Creating an account is easy! Just click on the “Sign Up” button at the top right of our website. Enter your email, create a password, and fill in your details. Once registered, you can track your orders, save your preferences, and enjoy exclusive offers.
To update your details, log in to your account, go to “Account Settings”, and you can edit your personal information, email address, and shipping address. Don’t forget to save your changes!
Yes! For select outfits, you can add accessories like matching dupattas, belts, or latkans—either by selecting add-ons on the product page or contacting our team directly.
Unless mentioned otherwise, all outfits are fully stitched and ready to wear. A few festive or heavy sets (like lehengas) may come semi-stitched for personalized fitting.
We’re conscious of our impact and frequently source natural, biodegradable fabrics like cotton, modal, and muslin. We're also working to expand our eco-responsible range in the near future.
Many of our pieces feature handcrafted details—from hand embroidery and block prints to hand-finishing techniques—while others are machine-stitched for consistency and scale. We often blend both to deliver the best of both worlds.
Yes. Most of our outfits—especially lighter fabrics or sheer pieces—come with built-in cotton or crepe lining for better structure and modesty. The presence of lining is always mentioned in the product description.
Yes! We have ready co-ord sets, 3-piece kurta sets, and you can also mix and match by exploring our separate sections for bottomwear, tops, and dupattas.
Yes. All Yooneck products are original designs, developed by our in-house team. You won’t find the exact same piece on any other brand or marketplace.
We use pre-shrunk fabrics and perform color fastness tests, but minor shrinkage (3-5%) or initial color bleed (especially for indigos or hand-dyes) is possible. Always follow care instructions provided.
If a product is sold out, you can click “Notify Me” on the product page to receive restock alerts. Some products are limited-edition and may not be restocked, while others return based on demand.
Each product includes care instructions on the label and the website. As a general rule:
Dry clean preferred for embellished or delicate pieces
Gentle hand wash or machine wash (inside out) for cottons and basics
Always steam or low-heat iron for longevity
‘Ready-to-ship’ means the item is in stock and usually dispatches within 24–48 hours of your order. For customization or made-on-order pieces, extra time is needed.
For bulk bridal or gifting orders, yes—fabric swatches can be sent for pre-approval. Contact us directly for B2B or custom gifting queries.
Each product page mentions the collection name (e.g., Festive Bloom, Summer Muse, etc.) You can also browse by collection under our “New Arrivals” or “Yooneck Signature Lines” menu.
We strive for true-to-life colors in all product photos. However, slight variations may occur due to lighting, photography, or device screen settings. We always include a color note on each product page for clarity.
We use a curated selection of high-quality, breathable fabrics including cotton, rayon, muslin, georgette, chanderi silk, organza, viscose blends, and more—chosen for comfort, drape, and durability.
No, for standard sizes you can simply choose from our pre-set size chart. You only need to submit custom measurements if you select “Custom Size” or request alterations.
We’re working on launching a Mom & Me / Family Sets line soon! In the meantime, for select products, we can create a matching child-sized outfit on special request. Just contact us.
Yes. While ready sizes ship in 1–3 days, customized outfits typically take 5–7 business days for tailoring before dispatch. You’ll receive regular updates on your order status.
Yes. Once you submit your custom measurements, you’ll receive a confirmation email or WhatsApp message for verification. Always double-check to avoid any errors.
Yes. Factory-finished items, ready-to-ship festive deals, or heavily embellished pieces may not support customization. These will be marked as “non-customizable” on the product page.
For certain made-to-order styles, yes! You can request minor changes such as color or fabric (based on availability). Please contact our team before placing the order for confirmation.
Yes! We believe in inclusive fashion. Our regular size range goes up to 5XL, and we’re happy to customize beyond that for a perfect fit—no compromises.
Absolutely. Many of our styles support length adjustments—just add a note while ordering or contact our team post-purchase to confirm the required length.
Yes. If the outfit doesn’t fit due to our tailoring error, we offer a free remake or correction. We also support alteration credits or adjustments if needed due to minor fit differences.
Yes! If you're visiting our Noida store, you can try on most sizes before purchase. Our in-store stylists will also assist with fit recommendations and custom orders.
Not all—but many of our bestsellers, bridal, and made-on-order items support it. Look for the “Custom Size Available” tag or reach out to check availability for a specific style.
Yes! Many of our customers request added lining, longer sleeves, or extra dupattas. We are happy to accommodate such modesty or styling requests wherever possible.
Yes! If you create an account, we can securely store your size preferences or custom measurements for quicker checkout and better recommendations next time.
We provide a step-by-step measurement guide with visuals under the “Size Chart” tab. You can also request a free virtual fitting call with our stylist team for guided measurement.
Yes! Once you shop with us and share custom measurements, we can store them securely for your convenience on your registered account for future orders (only with your permission).
We recommend checking our detailed Size Guide available on every product page. It includes bust, waist, hip, and length measurements for each size from XXS to 5XL, along with helpful tips.
If your custom outfit doesn’t fit due to a mistake on our end, we’ll fix or remake it free of cost. If measurements provided were incorrect, we’ll offer alteration advice or adjustments at a minimal charge.
If you're in between sizes, we suggest going with the larger size for a comfortable fit, or reach out to our support team for custom sizing options at no extra cost on selected items.
Customized orders can be modified or cancelled within 24 hours of placing them. After that, we may already begin production, so cancellations are not guaranteed.
No extra charge for basic custom sizing! However, heavily customized or altered designs may carry a small tailoring fee, which will be communicated in advance before confirming.
Once your order is confirmed, you’ll receive a timeline update via email or WhatsApp with stages like “Measurement Received,” “In Tailoring,” and “Ready to Dispatch.” You can also check updates under My Orders on your account dashboard.
In some cases, yes. For semi-custom outfits, we offer options like changing sleeve length, adding lining, or adjusting neck styles. Just reach out before placing the order to confirm availability.
Yes! For many styles, we offer custom stitching. Just select “Custom Size” at checkout and enter your exact measurements, or contact our team for assistance.
Please reach out to us immediately at support@yooneck.com. If the outfit is still under production, we’ll gladly update your measurements.
Yes! Our website includes a video tutorial on how to take accurate measurements at home. We also offer a free virtual measurement assistance session via WhatsApp or Zoom.
If the order hasn’t been shipped yet, we’ll do our best to accommodate address changes even after 24 hours. Once dispatched, address changes are not possible.
If you replace a product, we’ll try to reapply your coupon to the new item. If the new item isn’t eligible for the same offer, your final total will be adjusted accordingly.
Absolutely! We offer complimentary gift packaging and can include a custom handwritten message—just drop us a note via WhatsApp or email within 24 hours of placing the order.
Yes, within 24 hours you can:
Add an item (you’ll receive a payment link for the difference)
Remove an item (and get a refund or store credit)
Yes! You’ll receive a confirmation message via email or WhatsApp once your requested changes are updated in the system.
Yes! If you'd like your order to be shipped later (e.g., for a gift or travel delivery), just add a note or email us within 24 hours. We can hold your dispatch for a specific number of days.
Yes! If placed within 24 hours, we can combine multiple orders into one shipment to save shipping charges and simplify delivery. Just mention your order IDs together.
Absolutely! Within 24 hours, you can upgrade your ready-size order to a custom-size request. Just provide your measurements, and we’ll adjust your order details and estimated delivery timeline.
Yes! You can edit your order within 24 hours of placing it—before it’s processed for shipping. After that, changes may not be possible.
Yes, within 24 hours you can switch to express delivery (if available for your PIN code). Contact our team, and we’ll guide you on additional charges if any.
Please reach out to us immediately. If your order hasn’t entered production or shipping, we’ll try our best to help—but we can’t guarantee changes after the cut-off period.
Possibly. If you change product variants, request customization, or switch items, the estimated dispatch date may shift. We’ll always inform you of the new timeline before confirming changes.
Currently, we dispatch orders as one shipment. However, if you're adding/removing a product and prefer separate delivery, let us know—extra shipping charges may apply.
Yes. You can update billing name, GST number, or company details within 24 hours. After invoice generation or dispatch, edits may not be possible.
Simply WhatsApp us or email support@yooneck.com with your Order ID and the changes you want. Our team will confirm and update it for you.
Within the 24-hour window, you can:
✅ Edit Contact Information
✅ Edit Shipping Address
✅ Add a Note or Special Instruction
✅ Update Quantity
✅ Change Size, Color, or Variant
✅ Replace a Product
✅ Cancel the Order
You can cancel your order within 24 hours by emailing us or via your account dashboard (if logged in). After that, cancellations are subject to approval and may incur a restocking fee for customized products.
No worries! Message us with your correct variant details within 24 hours, and we’ll update your order—free of charge.
If the order hasn’t been shipped or customized, we’ll try our best to cancel or edit it. For custom or sale items, cancellation after 24 hours is subject to our discretion and policy.
Yes, you can replace your item with another from a different category, provided the value is equal or higher. We’ll send you a payment link if there’s a price difference.
Absolutely! Whether it’s weddings, festive gifting, or corporate events, we handle bulk orders with customized solutions. Please contact us at bulkorders@yooneck.com for special pricing and design options.
In rare cases, a payment might go through without order confirmation due to a technical glitch. Don’t worry—just share the transaction ID or screenshot with us, and we’ll verify and confirm your order manually.
Yes, you will receive an email and SMS confirmation with your order number, item details, and estimated delivery time. If you don’t see it within 10 minutes, check your spam folder or contact us.
To place an order, simply browse our collection, select your desired item, choose the correct size, and click on “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, choose a payment method, and place your order. You’ll receive a confirmation email right after!
Currently, you can apply only one discount code per order. However, we frequently run special promotions—so keep an eye on our offers!
Once your order is placed, you will receive a confirmation email or SMS. When it’s shipped, we’ll send you tracking details so you can monitor your delivery in real-time. You can also check the status anytime from the “My Orders” section in your account.
Please check your spam or promotions folder first. If it’s not there, or login your account to see order details, or reach out to us with your phone number or the name used to place the order—we’ll help you right away.
Yes, we provide GST invoices. If you need a business invoice with your GST details, please add them during checkout or email us with your order number and GSTIN.
Absolutely. Our payment gateway is 100% secure and encrypted. We do not store any of your card or personal payment information. Your data privacy and safety are our top priorities.
In the rare event that an item becomes unavailable after you've placed your order, we will notify you immediately and offer either a full refund or an option to choose a similar item.
Please double-check the coupon code for typos and ensure it’s still valid. If everything seems right and the discount still doesn’t apply, reach out to our support team for help before completing the purchase.
If your payment fails, please try again using a different payment method or ensure your internet connection is stable. If the issue persists, contact your bank or reach out to us for assistance.
Yes! You can add items to your wishlist or leave them in your cart. Please note, however, that availability is not guaranteed until the order is placed.
We accept a wide range of secure payment options including:
Credit/Debit Cards (Visa, MasterCard, RuPay)
UPI (Google Pay, PhonePe, Paytm, etc.)
Net Banking
Wallets
Cash on Delivery (available on select locations)
Orders can be modified or cancelled within 24 hours of placing them, provided they haven’t been processed. Please reach out to our customer care team at support@yooneck.com or WhatsApp us for immediate help.
Yes! If you're facing any issues ordering online, feel free to place your order directly via our Yooneck WhatsApp line or call our customer care. Our stylist can also help you with product recommendations and size selection.
Yes, you can checkout as a guest. However, we recommend creating an account to track your orders, save your preferences, and receive exclusive member benefits.
Yes, we often have special offers for first-time buyers. Look out for pop-ups on our homepage or subscribe to our newsletter to receive your welcome discount.
No hidden charges. All prices are inclusive of taxes. Any applicable shipping fee (if any) will be shown clearly at checkout before you make the payment.
Yes, on select products and payment gateways, we offer easy EMI and “Buy Now, Pay Later” options via third-party providers like Simpl, ZestMoney, or Razorpay. These options will appear during checkout if available.
Delivery timelines may be affected during national holidays, festivals, or weekends, depending on courier operations. We’ll keep you updated via SMS/email on any such delays.
Yes! If you’re near our Yooneck Ethnic Wear store at Galaxy Blue Sapphire Plaza, you can opt for Store Pickup at checkout. We'll notify you when your order is ready.
We ship via trusted delivery partners like Delhivery, Blue Dart, ECom, Xpressbees, Delhivery, Shiprocket, DTDC, Shadowfax, Porter, Borzo, and India Post, depending on your location and availability. Our goal is always to choose the fastest and most reliable service.
Yes! You’ll receive notifications at key stages:
Order confirmation
Dispatch
Out for delivery
Delivered
You can also opt-in for WhatsApp notifications for real-time updates.
We aim to ship all items together. However, in some cases (especially for custom or made-to-order pieces), your order might arrive in multiple shipments. You’ll be notified if this happens.
You will receive a SMS and email notification once your order is out for delivery. You can also track it in real-time using the tracking link provided in your order confirmation email.
Please do not accept a parcel that looks damaged, tampered, or open. Take photos and inform us immediately at support@yooneck.com or via WhatsApp. We'll resolve the issue swiftly.
We offer free standard shipping on all prepaid orders across India. For Cash on Delivery (COD) orders, a small handling fee may apply. This will be clearly mentioned at checkout.
Yes! During checkout, you can enter a different shipping address from your billing address. Please make sure it’s accurate to avoid any delivery issues.
Currently, scheduled deliveries are not available. However, you can mention any preferences in the order notes or reach out to us—our team will try to coordinate with the courier partner wherever possible.
You can change your delivery address within 24 hours of placing your order by using the Order Details page or contacting our support team. Once shipped, address changes are not possible.
The courier partner will attempt delivery up to three times. If you miss all attempts, the parcel will be returned to us. You can contact our support team to have it re-shipped (additional charges may apply).
If your order status shows as 'Delivered' but you haven’t received it, please:
Check with your neighbors or security
Contact our support team immediately
We’ll investigate with the courier partner and make it right.
Yes, absolutely! Once your order is dispatched, you’ll receive an SMS/email with a tracking link. You can also track your order anytime through the “My Orders” section on our website.
We offer Cash on Delivery (COD) on eligible orders. However, COD is not available for international shipments or high-value custom orders.
Express delivery is available in select pin codes at an additional cost. If you need urgent delivery, please contact us via WhatsApp before placing your order, and we'll try our best to assist.
Yes, we do offer worldwide shipping. International delivery charges and timelines will be calculated at checkout based on the destination country. Customs duties (if any) are to be borne by the customer.
While we work with top logistics partners, delays can happen due to unforeseen reasons (e.g., weather, strikes, festivals). If your order hasn’t arrived within the promised time, please contact our support and we’ll follow up immediately.
Delivery timelines vary based on your location:
Metro Cities: 3–5 working days
Tier 2 & 3 Cities: 5–7 working days
Custom or Made-to-Order Products: 7–10 working days
We always aim to deliver your order as quickly as possible!
Yes. All our delivery partners follow contactless protocols to ensure your safety. You can also request the delivery agent to leave the parcel at your doorstep or security desk.
Refunds are issued in the original payment mode. COD orders are refunded via bank transfer or UPI. You may also choose a Yooneck Gift Card for faster refunds and future use.
Yes, if your return hasn’t been picked up yet. Simply contact our support team, and we’ll update or cancel the request for you.
No worries! Our team will attempt 2 pickups. If missed, contact us and we’ll help reschedule or guide you on self-shipping the product.
We allow one free exchange per order. For additional exchanges, standard shipping fees may apply. Reach out to our support for personalized help.
We sincerely apologize! Please contact us within 24 hours of delivery with clear photos of the item and packaging. We’ll send a replacement or initiate a full refund immediately.
Please send the item to the address provided by our support team. Include your name, order ID, and contact number in the parcel. Share the tracking details once shipped for smooth processing.
For your first return/exchange on an order, we provide free reverse pickup in most serviceable pin codes. If reverse pickup isn't available, you can self-ship the product and we’ll reimburse shipping charges up to ₹100.
You can initiate a return or exchange by:
Visiting our Returns Portal under My Orders
Or emailing us at support@yooneck.com with your order ID, reason for return, and photos (if needed)
Yes. The return process remains the same. If a coupon was used, your refund amount will be adjusted accordingly, excluding the value of the discount.
Yes! We allow free size exchanges (subject to availability). If your preferred size/color is unavailable, you may choose an alternate product or request a return for store credit or refund.
Unfortunately, we cannot accept returns for washed, worn, or altered products, unless there is a manufacturing defect. Please inspect items before making any changes.
Sale items can usually be returned for store credit or exchange only, unless marked as Final Sale (non-returnable). Always check the return eligibility on the product page during checkout.
Yes! You can return individual items from a multi-product order, provided they meet the return conditions.
Yes! The same reverse pick-up facility applies for both returns and exchanges. Our logistics partner will collect the original item and initiate the exchange process.
Most of our apparel is eligible for returns or exchanges except:
Jewelry and accessories for hygiene reasons
Clearance or final sale items
Eligibility is always mentioned on each product page.
Refunds are typically processed within 5–7 business days of approval. If it’s been longer, please share your order and return details via support@yooneck.com or WhatsApp, and we’ll escalate it.
Please inform us immediately. If the returned item doesn’t match our records, we’ll pause processing and contact you to resolve the issue. We’ll return your incorrect item if required.
If reverse pickup isn’t available at your location, we’ll guide you through the self-shipping process. Once we receive and approve your return, we’ll reimburse shipping costs (up to ₹100).
We offer a hassle-free return policy within 7 days of delivery. Products must be unused, unwashed, and in original packaging with tags intact. Certain categories like customized items, jewelry, and innerwear are non-returnable.
Yes! If you’d like to exchange for a higher-value item, you can pay the price difference at the time of request. Just let our team know during the exchange process.
Yes! Once your return is approved, we’ll issue a refund via bank transfer or UPI. We’ll request your account/UPI details over email or WhatsApp securely.
Yes, gift recipients can request a return or exchange. Please contact us with the order ID or sender details. Refunds will be processed as store credit or gift cards only, not to the original payment source.
If your desired exchange item is unavailable, we’ll offer alternatives or issue a Yooneck credit or refund, based on your preference.
Reverse pickup: 2–4 business days
Inspection & approval: 1–2 days after receipt
Refund or exchange processing: 3–7 business days post-approval
Products must be returned in original condition, but minor packaging damage is acceptable. Tags must be intact. If the product is safe for resale, we’ll process the return.
Yes! Our Try-On system is integrated with a Smart Size Recommender. Just enter your height, weight, and basic measurements, and we’ll suggest the ideal size automatically.
In many cases, yes. Our system supports layered previews, meaning you can try on jewelry, dupattas, and complete sets (when available). Look for the “Complete the Look” option during Try-On.
Currently, our Virtual Try-On is available on selected:
Kurtas & Suit Sets
Indo-Western Gowns
Sarees
Accessories like Earrings and Neckpieces
More products are being added regularly!
Yes! For products available in multiple colors, the Try-On tool lets you switch between color variants so you can choose the one that best suits you.
Yes! You can book a free virtual consultation with our in-house stylist, who can help you with fit suggestions, matching accessories, and explain Try-On usage live via video call.
Our Virtual Try-On Room allows you to digitally try on outfits using Augmented Reality (AR) or a virtual avatar based on your size and photo—so you can see how a product might look before buying.
Absolutely! Our virtual models and Try-On system are optimized for a wide range of sizes—including XXS to 5XL—so you can visualize your style no matter your body type.
Absolutely. For bridal wear or bulk purchases, we offer 1-on-1 personalized try-on sessions with outfit previews tailored to your body and preferences. Schedule through WhatsApp or email.
No app needed! The Virtual Try-On works directly on our website and is mobile-friendly. Just click the “Try On” button on supported products.
Try-On previews are for visual inspiration, not exact tailoring previews. If you need a closer match, try using a custom size option or request a virtual styling session.
Currently, our Try-On is focused on women’s ethnic and fusion wear. However, we’re working on expanding to family and kids collections soon!
Yes, it’s completely free for all customers. No charges for trying on products virtually.
Yes! If you're not comfortable uploading your photo, choose from a range of pre-set virtual mannequins that represent various body types, sYes! If you're not comfortable uploading your photo, choose from a range of pre-set virtual mannequins that represent various body types, skin tones, and heights.kin tones, and heights.
Yes! We regularly add new arrivals and popular outfits to the Try-On system. Keep an eye out for the “Try On Available” badge on product pages.
It’s a visual preview. The AR feature shows drape, design, and overall look, but not exact fitting. For accurate sizing, please refer to our Size Guide or use the Smart Fit Recommender.
To enjoy the best experience, use:
Google Chrome or Safari (latest version)
Mobile device with camera access
Stable internet connection
AR support (for live camera try-on)
Yes! On mobile, the AR Try-On shows natural drape and flow when you move slightly—especially helpful for sarees, gowns, and flowy kurtas. Movement simulation improves realism.
Currently, the feature allows trying one outfit at a time. But you can save your Try-On snapshots and compare them manually in your gallery—or use the Wishlist to track your favorites.
Yes! Our avatar-based Try-On lets you input custom body dimensions (height, bust, waist, hips) to reflect your body type more accurately in the virtual preview.
Yes! You can save or screenshot your Try-On and share it on WhatsApp, Instagram, or with loved ones for feedback before placing your order.
Absolutely not. Your photos or camera feed are never saved or shared. Privacy and security are our top priority.
If you’re facing any issues, just WhatsApp us or email support@yooneck.com. Our tech team will guide you to enable camera permissions or recommend a compatible browser.
You can either:
Upload a full-body photo and we’ll map the outfit on it, or
Use your device’s camera to try it in real-time (mobile AR supported)
You’ll see how the outfit fits, flows, and looks on your body type!
Try-On works best on mobile devices with a camera. However, avatar-based previews are available on desktop too if you upload a photo.
Just contact our tech support via chat or WhatsApp. We'll troubleshoot things like:
Camera permissions
AR loading errors
Sizing inaccuracies
Compatibility issues with your browser/device
Yes! We now offer Build Your Own Hamper options where you can select clothing, accessories, and add-ons, and we’ll beautifully pack and deliver it. Perfect for birthdays, anniversaries, or bridal gifts!
While we currently do not offer scheduled deliveries, you can mention your preferred delivery date in the order notes. Our team will do their best to coordinate with our courier partners and deliver around that date.
Yes! If the recipient wishes to exchange a gift, they can contact our customer support with the order number. Please note: Refunds (if any) will be processed to the original payment method.
In most cases, loyalty points can be redeemed alongside a gift card, but only one promo code can be applied per order. We’ll always show what’s eligible during checkout.
Click on the link provided in the gift card email or reach out to our support team with your gift card code. We’ll quickly share the balance with you.
Yes, all offers and promo codes are valid for a limited time. Be sure to check the expiry date mentioned in the offer details or on the promotional banner.
Yes! We offer festive gift boxes and curated combos for Rakhi, Diwali, weddings, and other special occasions. These include elegant ethnic sets, accessories, and personalized packaging.
In most cases, only one promotional code can be applied per order. However, gift cards can be combined with discounts unless otherwise stated in the offer terms.
No. We ensure all gift shipments are sent with price tags removed and without any invoice, so your recipient only sees the beautiful surprise—not the cost.
Please double-check the code for any typos and ensure it hasn't expired. If it still doesn’t work, contact our support team via WhatsApp or email—we’ll help you out!
Yooneck Gift Cards are non-refundable and non-transferable. However, they never expire and can be used any time for future purchases.
Yes! We offer Yooneck E-Gift Cards in various denominations. These digital gift cards are sent via email and can be redeemed on any product on our website—perfect for last-minute gifting!
Yes! If you're a content creator or influencer, you can join our Yooneck Insider Program and get exclusive discounts, gifting opportunities, and collaborations. Apply via collab@yooneck.com.
Yes, we specialize in bulk gifting solutions for weddings, festivals, and corporate needs. Reach out to bulkorders@yooneck.com for exclusive deals and custom packages.
Yes! We offer premium gift wrapping for a small additional charge. You can select this option during checkout and even add a personalized message card with your order.
To stay updated:
Subscribe to our newsletter
Follow us on Instagram (@yooneck_Official)
Check our homepage for seasonal sale banners and flash deals
Yes! For bulk or VIP gifting, we offer custom gift packaging with your branding, event tags, or occasion themes. Contact bulkorders@yooneck.com or WhatsApp us to discuss your requirements.
Yes! You can write a custom note in the “Add a gift message” section during checkout. We’ll include it as a handwritten or printed card inside the package.
Yes! First-time customers get a special welcome discount. Look out for a popup on the website or use the code shown after signing up for our newsletter.
Yes! Our Refer & Earn program rewards you for spreading the love. When your friend makes their first purchase using your referral code, you both get exciting discounts.
At checkout, enter your gift card code or coupon code in the promo field. The discount or balance will be applied to your total order value.
Absolutely! At checkout, enter the recipient’s address as the shipping address. We won’t include the invoice in the package, so your surprise stays a surprise!
Absolutely! We run major sales during festive seasons (like Diwali, Eid, Navratri) and end-of-season sales. Subscribe to our newsletter or follow us on social media to be the first to know.
It’s our way of saying thank you! The Yooneck Loyalty Program lets you earn points every time you shop, refer friends, or engage with us—and redeem those points for discounts, free gifts, early access, and more.
You can earn points in multiple ways:
Shopping: Earn ₹1 for every ₹100 spent
Sign Up: Get instant bonus points
Birthday Bonus: Celebrate with reward points
Referrals: Earn when your friends make their first purchase
Reviews & Social Shares: Get rewarded for leaving product reviews or tagging us on Instagram
Currently, loyalty points are non-transferable and tied to your personal account. But you can always refer friends to earn together!
Yes. Points are valid for 12 months from the date they’re earned. We’ll remind you before they expire so you don’t miss out.
In most cases, loyalty coupons can’t be stacked with other promo codes. However, you can always use the one that gives you the best deal at checkout!
If you return a product purchased with loyalty points, the equivalent points will be credited back to your account once your return is approved.
Yes! Reach out to our support team with your order ID. If the order is eligible, we’ll manually credit your points within 48 hours.
Yes! Our program has three tiers:
Bronze (₹99): Free shipping, Standard rewards
Silver (₹999): Free shipping, Bonus birthday points + early access to sales
Gold (₹1999): Free shipping, premium gift packaging, early access + extra reward multiplier
Just log into your account and visit the ‘My Rewards’ section. You'll see your total points, available rewards, and history of how you earned or used them.
Refer a friend using your unique referral link. They get a ₹200 discount on their first order, and you earn ₹200 in points when they complete the purchase.
Yes! You earn points on every eligible purchase, including sale or customized items—unless otherwise mentioned in a specific offer.
Simply create an account on our website to automatically enroll. It’s free, and you’ll start earning rewards from your first order!
Log in to your account, head to the Rewards Dashboard, and convert your points into discount coupons, exclusive offers, or freebies at checkout.
